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We take your privacy seriously and are committed to protecting your personal data. This privacy policy explains how we collect, use, and disclose your personal data when you use our site http://www.thistledownwishes.co.uk (the 'Site'). By using our handmade jewellery services, you agree to the terms of this privacy policy.

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Thistledown Wishes is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy policy).  

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1. Data collection and use

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We collect both personal data, which can identify an individual, and aggragated data which cannot identify an individual. 

 

Personal data

Personal data means any information capable of identifying an individual. We may obtain certain types of personal data about you as follows:

• Identity Data

this may include your first name, last name, username, title.  We will use this information to reply to any queries you submit through the website.

• Contact Data

this may include your billing address, delivery address, email address and telephone numbers.  We will use this information to complete orders and deliver them to you.

• Financial Data

this may include your bank account and payment card details.​  We DO NOT store any payment information as we use PayPal or credit card providers for our online card payments.

• Technical Data

this may include your geolocation data, IP address, login data, browser type and version, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access the Site.  

• Profile Data

this may include your username and password, purchases or orders, your interests, preferences, feedback and survey responses.

• Usage Data

this may include information about how you use our website, products and services.

• Marketing and Communications Data

this may include your preferences in receiving marketing communications from us and our third parties and your communication preferences.

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Aggregated data

Aggregated date does not reveal your identity but provides us with information such the percentage of website users and their journey within the site.

 

Sensitive Data

Sensitive data refers to information such as your race, ethnicity, religious beliefs, political opinions, health information, criminal convictions etc.  We do NOT collect any sensitive data about you.

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2. Data Use

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We use your data to:

• communicate with you about your order or any questions that you have

• to process any orders

• creating postage labels

• for analytical purposes to improve the Site

• to send periodic emails if you have opted into our news letter although you can opt out of this at any time.

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We do not rent, sell or share Users’ information with third parties, except as described in this Privacy Policy.​

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Wix

Our Site is hosted on Wix who provide us with the online e-commerce platform that allows us to provide our services to you.  Wix store your date on a secure server behind a firewall. 

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Google

In order to improve our products and services we monitor traffic to our Site using Goole analytics.  They provide us with anonymous information about our website visitors using the Site such as geographical location.  This is not personal data.  

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3. Cookies

 

Cookies are small data files stored on a user's computer by a website. They are used to remember user preferences, login information, and other browsing history.  This Site use cookies to provide a personalised browsing experience for users and to gather information about their behaviour on the Site.  Cookies can also be used to track users across different websites for advertising purposes.  You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. 

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4. Third parties

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We do not sell, trade, or otherwise transfer your personally identifiable to outside parties.

 

We will transfer your data to trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

 

We may also release your information if required to comply with the law.

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There are external links on this Site which direct you away to other sites such as Instagram or Facebook.  We do not take responsibility for the privacy practises of other sites.  Once you have left this Site we encourage you to read the Privacy Policy of the external site.

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5. Security information

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We follow industry best practices to protect your personal information to ensure that it is not accessed, disclosed, lost or altered.

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Personal data obtained through our Site is stored on Wix's secure servers.  It is also stored at our business location behind a firewall and access requires password authentication.

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6. Data Retention

 

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal requirements.  We are legally required to retain details of financial transactions for six years.

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Personal information which is no longer required to be retained is destroyed by permanent removal from the data storage systems that we use.

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We DO NOT store any payment information as we use PayPal and credit card payments for our online card payments.

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7. Child protection

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Although the Site is not designed for people under the age of 16 we do not include anything that would not be suitable to be viewed by a person of any age.  We do not knowingly collect Personal Information from minors. 

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8. Future changes

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We may update this privacy policy occasionally in order to reflect changes to our practices or for other operational, legal or regulatory reasons.

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9. Your rights

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If you are a European resident then under GDPR you can request access to your personal information, or request correction or deletion of your personal information by sending us an email.  

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If you have signed up to receive our newsletter then you can withdraw your consent to receive it by emailing us, there is also an unsubscribe option at the bottom of each email.

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10. Contact information

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If you have any queries at all then please contact us by email at thistledownwishes@gmail.com

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