Returns Policy

Returns

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We offer a 14-day return policy for all of our jewellery products. If you are not satisfied with your purchase, you may return it for a full refund or exchange within 14 days of the purchase date.  It must be returned unworn and in the original packaging. 

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To initiate a return, please contact us with your order number and reason for return.  We will provide you with instructions on how to proceed with the return process.  Once your returned order has arrived we will contact you and issue a refund within 48 hours.  We cannot be held responsible for any returned orders getting lost so please retain your proof of postage incase you need to make a claim with the delivery company that you have used for your return.

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Please email us at thistledownwishes@gmail.com

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Custom orders

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Custom orders cannot be returned as they cannot then be resold.  If we are working on a custom order with you then you will be kept up to date at all points to check that you are happy with the piece.

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Earrings

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Earrings cannot be returned for hygiene reasons unless faulty. 

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Damaged orders

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In the unlikely event that a piece of jewellery arrives damaged please contact us straight away with a photograph of the issue.  We will then send out a replacement piece or if that is not possible due to the piece being a one-of then we will issue a refund.

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