Packaging & Gift Wrapping

​

Thistledown Wishes jewellery is delivered gift wrapped in a branded eco-friendly gift box and tied with a biodegradable ribbon.  The gift boxes have been chosen so that they can fit through a letter box,  I am happy to deliver directly to a friend if the purchase is a gift and I can include a free gift note with your message.

​

Dispatch

​

The majority of Thistledown Wishes jewellery is ready to ship and will be dispatched within 2 working days.  Any pieces that are made to order such as rings will be dispatched within 3-5 working days.  You will be kept up to date with the progress of your order through email.  If you need an order by a specific date then please contact us and we will try our best to accommodate you.

​

Cancellations

​

If you need to cancel an order then please contact us as soon as possible and before the item is dispatched.  If it is not a custom order then a full refund will be issued, if it is a custom order that work has already bee started on then a partial refund will be processed.  If the order has already been dispatched then a refund will be issued when the piece has been returned.

​

UK Shipping

 

Delivery to UK addresses is FREE.  Our handmade jewellery will be shipped from Scotland, UK using Royal Mail either first class delivery or tracked.  In general you will take around 2 working days to reach you once it has been dispatched but please note that delivery dates are approximate and cannot be guaranteed, at busy times such as Christmas delivery times can take longer.  If your delivery has a tracking number it will be emailed to you when the order is complete.

​

Please make sure that your mailing address is correct. If you notice a mistake after placing an order and it has not yet shipped then please contact us and we will correct the delivery address for you.  We cannot be held responsible for any lost orders due to an incorrect delivery address.

​

International Shipping

​

Please contact me before ordering if you live outside of the UK.  Different countries have different Hallmarking laws and therefore I am not able to send to every country.

​

International orders are sent from Scotland, UK via Royal Mail International Tracked & Signed at a cost of £10.  Delivery times vary depending on the country of delivery but you will be able to track your order.  Your tracking number will be emailed to you when the order is complete.  Please note that orders can be delayed in customs and any customs charges incurred are the responsibility of you, the customer.  VAT, Import, Excise and other Duty and Processing fees ARE NOT INCLUDED in the purchase price or shipping charges.  

​

​